Orders are typically processed and shipped within 2-5 business days . Once shipped, delivery may take 2-7 business days , depending on your location. You will receive a confirmation email with a tracking number as soon as your package is on its way.
If you are not completely satisfied with your purchase, you can return unused products to us within 14 days of receipt . Items must be in their original condition and in their original packaging.
Promotional items are not eligible for return or exchange.
Return costs are the responsibility of the customer , except in the event of an error on our part or if the product received is defective.
Please fill out our contact form or write to info@cozy-mood.com for return instructions.
Cancellation: It is possible to cancel an order as long as it has not yet been shipped. To do so, please write to us as soon as possible at info@cozy-mood.com with your order number. Once the package has been shipped, it cannot be canceled, but you can make a return according to our policy.