Have a question? Check out our FAQ below—you might find your answer quickly! If your question isn't there, feel free to write to us at info@cozy-mood.com .
We will be happy to help you.
Yes, we offer event-friendly sizes, and larger options will be available soon. To learn more or place a special order, please fill out our dedicated form or contact us at events@cozy-mood.com .
Not yet. We prefer to give you the freedom to add your own essential oils or natural fragrances, for a creation entirely personalized to your tastes and desires.
You can use any heat-resistant container: glass jars, ceramic vases, or metal containers. Even wooden jars can be used, provided you follow certain precautions.
Make sure to leave at least 2.5 cm of beads under the wick and 5 cm between the wick and the edges of the container , to minimize heat-related risks.
Regardless of the material chosen, the base must be stable and able to withstand the heat of the flame.
The magic of pearl wax is that you can give your favorite items a second life!
Pearled wax provides approximately 120 hours of burn time per tin , depending on usage. Burn time may vary depending on the number of wicks used at a time and whether or not you change the wick each time. Each wick has a burn time of approximately 12 hours .
Yes, pearled wax floats and can be used on water in a heat-resistant container. However, make sure you have at least 7 cm of wax above the water so that the wick does not come into contact with it. This ensures a safe and optimal burn.
Yes, you can reuse pearled wax even after using it on water, as long as it is completely dry . Let it air dry completely on a paper towel before returning it to a container. This helps preserve its quality and ensures a good burn.
Yes, the wick can be relit multiple times without any problem. You can also cut the end or turn it over to use it on the other side. This allows the wick to be reused and avoids waste. For those who prefer to have a new look , you also have the option of changing it completely.
If the wick burns too quickly, it may be due to too much exposure to the air . When the wick protrudes too far from the wax, it burns faster. Make sure the wick is properly fitted to the wax to avoid this problem.
Yes, you can add essential oils or fragrances to pearled wax. Simply add a few drops near the wick before lighting the candle. This will diffuse the fragrance while creating a personalized ambiance.
Yes, our candles are designed to be safe and environmentally friendly. Pearl wax is fragrance-free, chemical-free, and free of toxic fumes , making it a gentle option for everyday use.
However, like any lit or decorative product, they should be kept out of reach of children and animals , to prevent them from being ingested or handled.
Orders are typically processed and shipped within 2-5 business days . Once shipped, delivery may take 2-7 business days , depending on your location. You will receive a confirmation email with a tracking number as soon as your package is on its way.
Shipping costs are automatically calculated at checkout based on your location and the weight of your order. Shipping is free for orders of $75 or more (before taxes), anywhere in Canada .
Yes, it is possible to cancel an order as long as it has not yet been shipped. To do so, please email us as soon as possible at info@cozy-mood.com with your order number. Once the package has been shipped, it cannot be canceled, but you can make a return according to our policy.
If you are not completely satisfied with your purchase, you can return unused products to us within 14 days of receipt . Items must be in their original condition and in their original packaging.
Promotional items are not eligible for return or exchange.
Return costs are the responsibility of the customer , except in the event of an error on our part or if the product received is defective.
Please fill out our contact form or write to info@cozy-mood.com for return instructions.